When I started my business in 2004, (yes, I’m dating myself), the concept of having a website was a ‘nice idea’. Small businesses hadn’t fully embraced websites or understood their purpose, what to include, or frankly how to build one. This rapidly changed throughout the decade as all small business owners got to grapple with one [...]
Recently in our Goldman Sachs 10,000 Small Businesses 35 small business owners were asked by a show of hands how many had an advisory board. No one raised their hand. My perception is that small business owners perceive boards as something left to large corporations with fancy board rooms and high-powered connections. No matter the size of [...]
As we head into the final stretch before Christmas, I’d like to first thank you for being part of the Miller Business Resource Center and the programs and resources offered at Miller Campus. If you’re not as familiar with us as you’d like to be, please make it a point to stop by and visit [...]
As mentioned in prior articles, I’m always looking for new ideas or changes I can make to advance our MBRC programs. One of those ideas became a reality after months of grinding on a concept to help create small businesses quickly. After attending a seminar at a professional conference, I began iterating on the idea of [...]
How often do you hear phrases from companies who tout ‘exemplary customer service’, ‘we value our customers’, ‘we take care of you’, ‘unmatched customer service’? Does your experience with these companies coincide with the company’s taglines? The true measure of customer service generally occurs when you have a problem or issue with the product [...]
By: Beth Colosimo Picture yourself as an entrepreneur sitting on the ground in a small village in Gulam, India, population 3,500, surrounded by brilliantly-clad women in their finest saris, who speak no English, struggle for reliable water, work in farming, raise families, make a family income of $2/day, yet have aspirations for improving their [...]
Always one for a good cliché, ‘Go Big or Go Home’ has always been a favorite. I consider myself medium to high on the risk meter when it comes to how I approach business and my life. I get a thrill and endorphin rush when I try new things or even think about trying new things. It [...]
Move the needle might be a tired cliché or metaphor, but for entrepreneurs it’s an important gauge for whether you’re making progress. As entrepreneurs we get stuck in thinking that ‘launching’ requires a big idea that changes the course of history. We, therefore, delay launching new products or companies because we’re waiting for ‘perfection’ or the [...]
Happy New Year. A goal I’ve had for a long time has been to write more. I have more year’s business experience than I care to admit and I love sharing and exchanging ideas. Putting ideas down on paper can make you vulnerable to criticism, but can also provide a helpful forum to share information. As a small [...]
