When I started my business in 2004, (yes, I’m dating myself), the concept of having a website was a ‘nice idea’. Small businesses hadn’t fully embraced websites or understood their purpose, what to include, or frankly how to build one. This rapidly changed throughout...
Recently in our Goldman Sachs 10,000 Small Businesses 35 small business owners were asked by a show of hands how many had an advisory board. No one raised their hand. My perception is that small business owners perceive boards as something left to large corporations...
As we head into the final stretch before Christmas, I’d like to first thank you for being part of the Miller Business Resource Center and the programs and resources offered at Miller Campus. If you’re not as familiar with us as you’d like to be, please make it a point...
As mentioned in prior articles, I’m always looking for new ideas or changes I can make to advance our MBRC programs. One of those ideas became a reality after months of grinding on a concept to help create small businesses quickly. After attending a seminar at a...
How often do you hear phrases from companies who tout ‘exemplary customer service’, ‘we value our customers’, ‘we take care of you’, ‘unmatched customer service’? Does your experience with these companies coincide with the company’s taglines? The true measure of...
